Privacy Policy

Last updated: June 2025

1. Who We Are

Walkers Wood is a firewood business operated by Ed Walker, based at Clifton upon Teme, Worcestershire, WR6 6DT. When we refer to "we", "us" or "our" in this policy, we mean Walkers Wood.

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: edwardwalkerfarms@gmail.com
• Phone: 07583 338879

2. What Data We Collect

We may collect and process the following personal data when you use our website, place an order or contact us:

• Identity data — your name
• Contact data — email address, phone number, delivery address and postcode
• Transaction data — details of orders you place with us, including products purchased and delivery information
• Payment data — processed securely by Stripe; we do not store your full card details
• Technical data — information your browser sends when you visit our site, such as your IP address, browser type and operating system
• Communication data — any messages, emails or enquiries you send us

3. How We Use Your Data

We use your personal data for the following purposes:

• Order fulfilment — to process, deliver and manage your firewood orders
• Communication — to respond to your enquiries, confirm orders and arrange deliveries
• Payment processing — to take payment securely via Stripe
• Delivery planning — to verify your postcode and calculate delivery distances using postcodes.io
• Legal obligations — to comply with our legal and regulatory obligations, including tax and accounting requirements

We rely on the following lawful bases under UK GDPR:

• Contract — processing necessary to fulfil your order
• Legitimate interests — to run and improve our business, respond to enquiries and ensure site security
• Legal obligation — to meet tax, accounting and regulatory requirements
• Consent — where you have given specific consent, for example for cookies

4. Third Parties

We share your data only where necessary to fulfil our services. The third parties we work with include:

• Stripe — our payment processor. Stripe handles your card details securely in accordance with PCI-DSS standards. See Stripe's Privacy Policy.
• postcodes.io — we send your postcode (no other personal data) to postcodes.io to verify delivery eligibility and calculate distances. See postcodes.io.

We do not sell, rent or trade your personal data to any third party for marketing purposes.

5. Cookies

Our website uses a small number of cookies and local storage items to function. We do not use analytics or advertising cookies. For full details, please see our Cookie Policy.

6. Data Retention

We keep your personal data only for as long as necessary:

• Order and transaction data — retained for up to 7 years to meet UK tax and accounting requirements
• Communication data — retained for up to 2 years, or longer if related to an order
• Technical data — retained only temporarily for site security purposes

When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Under UK data protection law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct any inaccurate or incomplete data
• Erasure — ask us to delete your personal data where there is no compelling reason for us to continue processing it
• Restriction — ask us to restrict the processing of your data in certain circumstances
• Data portability — request a copy of your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, please contact us at edwardwalkerfarms@gmail.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss or misuse. Payment information is handled entirely by Stripe and is never stored on our servers.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this privacy policy, or wish to make a data request, please contact:

Ed Walker — Walkers Wood
Clifton upon Teme, Worcestershire, WR6 6DT
Email: edwardwalkerfarms@gmail.com
Phone: 07583 338879